The purpose of this master's thesis was to research and develop an intranet and implement it to the process of onboarding new employees to the company MESI, development of medical devices, Ltd. We followed the User-centred Design Guidelines in our development. When the project was finished, we analysed and evaluated it as a whole.
We based our project on the double diamond framework. In the discovery phase, we gathered information about the current onboarding process in the company, and how it could be advanced. We interviewed the users and made an overview of all the information we would have to incorporate into the intranet. In the next phase, the define phase, we decided to make the intranet a webpage and defined the two types of user profiles. We created a user journey map that helped us see where the intranet could fit into the onboarding process. We also built information architecture. In the development phase, we designed the wireframes and tested them. Further on, we developed the intranet as a WordPress webpage and added all the content to it. In the delivery phase, we connected our intranet to Google Analytics and Hotjar. We did a survey among our employees about the intranet and its usage. We wanted to know what the personal experiences of the intranet users were like, so we did another user interview. We also talked about a first-hand experience of the onboarding process with an employee, who was evaluating the digitalisation of this process.
The result of this master's thesis is the intranet, developed as a webpage, which makes the onboarding process in the company easier for all users, and makes their first day on the job less stressful. The intranet includes all the information; its content is clear and easily accessible. Another benefit is that its information can be easily updated. With the project evaluation, we also gathered some insightful information on how we can advance our current onboarding process and how we can upgrade the intranet.
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